Privacy Policy
Canary Wharf Cleaners Privacy Policy
This Privacy Policy explains how Canary Wharf Cleaners collects, uses, and protects personal data relating to our customers within our service area. It is intended to comply with the General Data Protection Regulation and applicable UK data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all customers and prospective customers of Canary Wharf Cleaners in our service area, including individuals and business clients who request quotes, place bookings, or otherwise use our cleaning services. It covers all personal data processed by us in connection with the provision of our services, whether collected online, by telephone, in person, or through any other communication channel that we operate.
Data Controller
For the purposes of data protection law, Canary Wharf Cleaners is the data controller in relation to the personal data described in this Privacy Policy. This means that we decide how and why your personal data is processed, and we are responsible for ensuring that the processing is carried out lawfully, fairly, and transparently.
Types of Personal Data We Collect
We may collect and process the following categories of personal data about you when you use our services or interact with us:
Identification and contact details, such as your name, title, and contact information, including postal address, billing address, and any communication address you provide.
Communication details, including information you provide when you contact us, request a quote, make a booking, provide feedback, or raise a query or complaint.
Service details, including information about properties we clean, access instructions you choose to provide, preferred appointment times, and any relevant notes or instructions about your cleaning preferences.
Contract and transaction information, including records of services booked, dates and times of visits, payment status, and any related correspondence.
Payment-related information, such as payment method and transaction details processed through our selected payment processors. We do not store full payment card numbers or security codes; these are handled by our payment processing partners.
Technical and usage data, where applicable, such as information about how you access and use our website, including basic analytics data like pages viewed and approximate location based on IP address, collected through necessary and analytics technologies.
How We Collect Your Personal Data
We collect personal data directly from you when you contact us, request a quote, make a booking, use our services, or communicate with us by any means. We may also collect data automatically when you visit our website, such as technical and usage data. In some cases, we may receive personal data about you from third parties, such as business partners who refer you to us, online platforms that host our service listings, or payment processors that confirm that payments have been made.
Purposes and Lawful Bases for Processing
We process your personal data only where there is a lawful basis to do so. The main purposes for which we process your data and the lawful bases we rely on are:
To provide and manage our cleaning services to you, including handling enquiries, providing quotes, confirming and managing bookings, and carrying out cleaning at your property. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.
To manage payments, invoicing, and accounting, including receiving and recording payments, issuing invoices, and maintaining financial records. The lawful bases are performance of a contract and our legitimate interests in managing our business operations, as well as compliance with legal obligations for financial and tax record keeping.
To communicate with you about your bookings, changes to appointments, updates to our terms, or important information about our services. The lawful bases are performance of a contract and our legitimate interests in keeping you informed and ensuring efficient service provision.
To respond to enquiries, feedback, and complaints, including investigating and resolving issues. The lawful basis is our legitimate interests in providing customer support and improving our services.
To send you marketing communications about our services, offers, or promotions, where permitted by law. The lawful basis is your consent where required, or our legitimate interests in promoting our services, subject to your right to object at any time.
To ensure the security and proper functioning of our website and systems, including monitoring for fraud, security incidents, or misuse. The lawful basis is our legitimate interests in maintaining the security and integrity of our services.
To comply with legal and regulatory obligations, for example in relation to tax, accounting, and responding to lawful requests from authorities. The lawful basis is compliance with a legal obligation.
Data Retention
We retain your personal data only for as long as is necessary for the purposes described in this Privacy Policy, or as required by law. In determining appropriate retention periods, we consider the type of data, the nature and duration of our relationship with you, and any legal or regulatory requirements.
Customer and contract records are generally retained for the duration of our relationship and for a period afterwards to respond to queries, handle potential disputes, and fulfill legal obligations, including tax and accounting requirements. Financial and invoicing records are usually retained for a period determined by applicable tax and accounting laws.
Where we rely on your consent for marketing communications, we will retain your contact details for marketing purposes until you withdraw your consent or object to such processing. Technical and analytics data is retained for a shorter period necessary for the relevant analytical or security purposes.
Use of Data Processors
We may engage third parties to process personal data on our behalf. These data processors provide services such as payment processing, booking and scheduling tools, customer relationship management systems, website hosting, IT support, analytics, and professional services.
When we use data processors, we ensure that they act only on our instructions, are bound by appropriate confidentiality and data protection obligations, and implement adequate technical and organisational measures to protect your personal data. We remain responsible for the processing carried out by such processors on our behalf.
Data Sharing and International Transfers
We may share your personal data with third parties where necessary for the purposes described in this Privacy Policy, including with service providers and professional advisers who support our business operations, or with authorities where we are legally required to do so.
If any transfer of your personal data involves a destination outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as adequacy regulations or approved standard contractual clauses, to ensure that your rights and protections travel with your data.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Canary Wharf Cleaners customers within our service area, subject to any conditions and exemptions under applicable law.
Right of access. You have the right to obtain confirmation as to whether we process personal data about you and, if so, to receive a copy of that data, along with information about how we use it.
Right to rectification. You have the right to request that inaccurate or incomplete personal data about you be corrected or updated without undue delay.
Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where the data is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction. You may request that we restrict the processing of your personal data in certain situations, such as while we verify the accuracy of the data or where you have objected to processing.
Right to object. You have the right to object at any time to processing of your personal data that is based on our legitimate interests, including for direct marketing. If you object to direct marketing, we will stop processing your personal data for that purpose.
Right to data portability. Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used, machine-readable format and to request that it be transmitted to another controller where technically feasible.
Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
How to Exercise Your Rights
You can contact us to exercise any of your data protection rights or to raise any questions about how we handle your personal data. We may need to verify your identity before we can respond to certain requests, particularly where sensitive or large volumes of data are involved. We aim to respond to all valid requests within the time limits set by data protection law.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction, or damage. These measures include access controls, staff training, and procedures designed to ensure that personal data is only accessed by those who need it for the purposes described in this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updated version will apply to all personal data we hold at the time of the update and to future data collection. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
