Canary Wharf Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Canary Wharf Cleaners provides domestic and commercial cleaning services in the UK. By making a booking, the customer agrees to be bound by these terms, which are designed to create a clear, fair, and practical arrangement for both parties. The purpose of this document is to explain how a cleaning appointment is arranged, how payment is handled, when cancellations may apply, and what responsibilities are shared between the customer and the cleaner. In these terms, references to we, us, and our mean Canary Wharf Cleaners, and references to you or the customer mean the person or business booking the service.
By requesting a cleaning service, you confirm that you have read, understood, and accepted these terms. If you are booking on behalf of another person, you confirm that you have authority to do so. These terms apply to all standard cleaning appointments, deep cleaning work, end-of-tenancy services, and any related cleaning tasks agreed in advance. They do not replace any separate written agreement that may be issued for a one-off commercial project or an unusual service specification.
Booking process begins when you request a quote or submit a service enquiry and provide accurate details about the property, the type of cleaning required, access arrangements, and any special instructions. We may ask questions to assess the scope of work and confirm whether the requested cleaning can be delivered safely and effectively. A booking is only confirmed once we have accepted the request, agreed the service details, and provided confirmation in writing or by another recorded method. Any estimate based on limited information may be revised if the actual condition, size, or complexity of the property differs from what was described at the time of booking.
It is your responsibility to ensure that the information you provide is complete and accurate. This includes telling us about fragile surfaces, difficult access, restricted parking, pets, alarm systems, or hazards that may affect the work. If a cleaner arrives and cannot proceed because access is unavailable, the customer is absent, or essential information was omitted, the appointment may still be charged in full or in part. We may also decline or shorten a booking if we consider that it cannot be completed safely within the time reserved.
We reserve the right to allocate the most suitable team member or cleaning method for the job. Unless expressly agreed otherwise, all equipment and cleaning materials used by Canary Wharf Cleaners remain our responsibility. If you ask us to use your own products or tools, you accept that we are not responsible for any resulting damage or reduced cleaning performance where that request affects the outcome. Any specific request for eco-friendly, fragrance-free, or specialist materials should be made before the booking is confirmed so that availability can be checked in advance.
Payments must be made in accordance with the price, timing, and method agreed at the point of booking. Unless otherwise stated, charges are due upon completion of the service or, in the case of regular commercial arrangements, within the invoice period specified on the invoice. We may require advance payment, part-payment, or a card pre-authorisation for certain bookings, including larger projects, first-time appointments, or services with limited availability. All prices are normally quoted exclusive of any exceptional add-ons that arise because of extra work requested on the day or information withheld before arrival.
If the cleaning time required exceeds the original estimate due to additional tasks not included in the booking, we may charge for the extra time at the rate agreed for the service. This may apply where the condition of the property is materially worse than expected or where the customer requests further cleaning beyond the original scope. Any overdue amount may be pursued as a debt, and we reserve the right to suspend future bookings until outstanding sums are paid. Administrative charges, recovery costs, and reasonable bank charges may also be applied where permitted by law.
Where a payment is made by card, bank transfer, or another electronic method, you must ensure the payment details are valid and that sufficient funds are available. Failed or reversed payments may result in a temporary hold on new appointments. We do not accept responsibility for delays caused by third-party payment providers, although we will always seek to resolve genuine billing disputes promptly. If you believe an invoice is inaccurate, you should notify us as soon as possible and provide the relevant details so we can review the matter.
Any promotional price, discount, or special offer applies only for the period and service conditions stated at the time of issue. Offers cannot usually be combined unless expressly allowed. We may withdraw an offer where the booking details change materially or where the customer does not meet the stated conditions. Quotations are provided in good faith on the information available, but they are not binding if the actual work differs from the original description. Canary Wharf cleaning terms therefore depend on the service scope agreed before work begins.
Cancellations and rescheduling should be requested as early as possible. If you cancel or postpone a booking with sufficient notice, we will usually offer a new date or, where applicable, refund any advance payment subject to any non-refundable charges already incurred. Where a cancellation is made at short notice, we may charge a cancellation fee to cover reserved staff time and lost availability. The exact fee may vary depending on the service type, booking size, and notice period given.
For one-off services, notice of less than 24 hours may lead to a substantial charge, and in some cases the full service fee may be payable if we are unable to fill the reserved slot. For recurring appointments, repeated late cancellations or repeated access failures may lead to the service being withdrawn. We understand that emergencies happen, and we will consider genuine exceptional circumstances fairly, but the final decision on any fee waiver remains at our discretion unless a statutory right applies.
If we need to cancel or rearrange due to illness, safety concerns, adverse conditions, equipment failure, or circumstances beyond our reasonable control, we will try to offer an alternative date as soon as practical. We are not liable for indirect losses caused by such changes, although any payment taken in advance for a service we do not provide will be refunded or credited as appropriate. This does not affect your rights where a refund is required by law.
Liability is limited to the extent permitted by UK law. We will take reasonable care when carrying out cleaning work and will aim to use appropriate methods for the surfaces and conditions described to us. However, cleaning involves inherent risks, especially where items are old, poorly maintained, already damaged, or unsuitable for standard cleaning processes. We are not responsible for pre-existing damage, hidden defects, wear and tear, or damage caused by inaccurate information supplied by the customer.
Although every effort is made to protect property, you should remove or secure valuables, cash, jewellery, documents, and other sensitive items before the service begins. We are not responsible for loss or damage to items left accessible unless caused by our proven negligence and subject to the limits set out in these terms. To the fullest extent allowed by law, we exclude liability for business losses, loss of profit, loss of opportunity, consequential loss, and any indirect damage arising from the service.
Where we are found legally responsible for direct damage, our liability will ordinarily be limited to the lower of the cost of repair, replacement, or the amount paid for the relevant service, except where the law requires otherwise. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under the Unfair Contract Terms Act 1977 or other applicable legislation. You should notify us promptly of any issue so that it can be investigated and, where appropriate, rectified.
Waste regulations are an important part of our service standards. Any waste removed from a property in the course of cleaning must be handled lawfully and in accordance with applicable UK environmental rules. We will only remove waste where it forms part of the agreed service, and we may refuse to handle items that are hazardous, clinical, electrical, sharp, contaminated, or likely to require specialist disposal. The customer remains responsible for classifying waste correctly unless we have expressly agreed to manage disposal as part of the service.
If we remove bagged waste, cleaning debris, or other agreed items, you must ensure that those items do not contain prohibited materials or concealed hazards. We may ask for clarification before moving or disposing of any waste that could breach environmental or safety requirements. We will not knowingly transport or dispose of waste in a manner that would contravene waste carrier rules, duty of care obligations, or local disposal restrictions. Where specialist handling is required, additional charges may apply and the work may be scheduled only after the proper arrangements have been confirmed.
The customer agrees to cooperate with any lawful request relating to waste segregation, access to bins, or confirmation of disposal instructions. If the condition of the waste or the premises creates a health and safety concern, we may stop work until the issue is resolved. In such cases, any delay or incomplete service caused by the issue may still be chargeable. We will act reasonably and in line with applicable cleaning service rules, but we are not obliged to undertake tasks that would place staff, property, or the environment at unnecessary risk.
Customers must ensure that the property is reasonably prepared for the agreed service. This means providing safe access, electricity, hot water where needed, and a working environment free from unnecessary obstruction. If cleaning is to take place while occupants, tenants, contractors, or other third parties are present, you must make appropriate arrangements so that work can proceed without interference. We are not responsible for delays caused by interference from third parties or by conditions outside our control.
You agree to advise us in advance of any issues that may affect health and safety, including known infestations, mould, biohazards, or electrical faults. We may refuse or suspend work where we believe the premises are unsafe or unsuitable. If the service is halted for safety reasons after arrival, the booking may still be charged in whole or in part for the time reserved and any work already completed. These protections help ensure a fair and orderly Canary Wharf Cleaners service agreement.
We may record job details, service notes, and payment information for administration, compliance, quality control, and lawful business purposes. Any personal data processed in connection with a booking will be handled in line with applicable data protection law and our privacy arrangements, where relevant. However, this document is focused on service conditions and does not form part of a privacy notice. You should only provide information that is necessary for the booking and delivery of the cleaning service.
These terms may be updated from time to time to reflect legal, operational, or commercial changes. The version in force at the time your booking is accepted will normally apply to that booking, unless a change is required by law. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect. No failure or delay by us in exercising a right will operate as a waiver of that right.
Nothing in these terms creates a partnership, employment relationship, or agency arrangement between the customer and Canary Wharf Cleaners except to the extent necessary for us to supply the cleaning service. Any assignment of rights by the customer requires our prior written consent, except where such consent cannot legally be withheld. Headings are included for convenience only and do not affect interpretation. References to the singular include the plural where appropriate.
These cleaning terms and conditions are intended to be fair and straightforward while protecting both service quality and lawful trading practices. By proceeding with a booking, you accept that the service will be delivered on the basis described above. If you do not agree with any part of these terms, you should not confirm a booking. The final paragraph below completes the agreement and sets out the legal framework that applies to all services provided by Canary Wharf Cleaners.
The contract between the customer and Canary Wharf Cleaners is governed by the laws of England and Wales, and any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the courts of England and Wales. These terms are designed to operate as a lawful service agreement for UK customers and should be read together with any written booking confirmation or service schedule issued for a specific appointment. Canary Wharf cleaners terms remain subject to mandatory consumer rights and statutory protections that cannot be excluded by contract.